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No means YES!
Truth is best. And good guys can finish first. For ten years I never said ‘no’ to a client or prospect. The other day, I did. Contrary to my deep fears, the...
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What Lovely Teeth You Have!
Do you sing your clients’ praises? We know it’s vital to make customers feel good. But how often do we make them feel fantastic – like life is beautiful and the world is a happy, marvellous place? Too...
View ArticleHow to increase customer referrals
To create a culture of customer referrals for your business, you must first understand and recognize the vital importance of referrals. Even if you’re busy, you need a constant stream of new customers...
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